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Carbone Lorraine is a world specialist in carbon and graphite products and in their applications. Their products include material for heat exchangers, electrodynamic molding, machining and carbon brushes used in applications from massive hydroelectric power generators down to servo motors that raise and lower car windows. Diagnostics Plus has conducted customer and prospect research for Carbone business units in the United States, Canada and Mexico since 1996. The results of the in-depth research are used on an aggregate level to inform business decisions, but can also be used at the individual customer level to provide detailed insight into the relationship, helping to ensure that customers' needs are understood and met, improving retention and maximizing potential.
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